Shipping policy

SHIPPING POLICY

  1. Order Processing

All orders are processed within 2–3 business days after confirmation.

• Cash on Delivery (COD) orders are processed after successful order verification.
• Prepaid orders are processed once payment has been received and confirmed.

Orders placed on weekends or public holidays will be processed on the next working day.

  1. Shipping Partner

Radius ships nationwide across Pakistan through trusted courier partners, including PostEx.

Once your order is dispatched, tracking details will be shared via SMS, WhatsApp, or email (subject to availability).

  1. Estimated Delivery Time

Estimated delivery timelines may vary depending on your location:

• Major Cities: 4–5 business days
• Other Cities & Remote Areas: 6–7 business days

Please note that delivery timelines are estimates and are not guaranteed.

  1. Shipping Charges

• Shipping charges, if applicable, are calculated and displayed during checkout.
• Radius may occasionally offer free shipping promotions, which will be clearly mentioned on the website or social media platforms.

  1. Cash on Delivery (COD) Policy

For Cash on Delivery orders:

• Customers must ensure availability at the provided delivery address and contact number.
• Courier riders may attempt delivery multiple times according to courier policy.
• Failure to respond to verification calls or repeated failed delivery attempts may result in order cancellation.
• Radius reserves the right to restrict COD services for customers with repeated refused or fake orders.

  1. Order Tracking

Once your order has been dispatched, tracking details will be shared with you.

Customers may track their parcel directly through the courier’s tracking system using the provided tracking number.

For tracking-related assistance, contact us:

Email: radiusofficialpk@gmail.com
WhatsApp: 0317 5038754

  1. Delivery Delays

While we aim to ensure timely delivery, delays may occur due to:

• Weather conditions
• Public holidays
• Courier operational issues
• Political disruptions or unforeseen circumstances

Radius is not responsible for delays caused by third-party courier services or events beyond our control.

  1. Incorrect Address Information

Customers are responsible for providing accurate shipping details.

If incorrect or incomplete information is provided:

• Delivery may be delayed, failed, or returned
• Additional re-shipping charges may apply

  1. Damaged or Tampered Parcels

If your parcel appears damaged or tampered with upon delivery:

• Do not accept the parcel
• Contact us immediately with photo or video proof

Claims submitted without evidence may not be entertained.

  1. International Shipping

Currently, Radius ships within Pakistan only.

CONTACT INFORMATION

Radius

House No. 44-C, Gali No. 18
G-6/2, Islamabad, Pakistan

Email: radiusofficialpk@gmail.com
WhatsApp: 0317 5038754